How Do You Know if a Buspass Is Used
Oftentimes asked questions well-nigh concessionary charabanc passes
If you have moved since your last autobus pass was issued and have not notified us of your change of address, delight have testify of your electric current address (eg council tax or beak, bank statement) to a participating library to arrange for a renewal laissez passer to be issued to yous.
We manage and issue concessionary bus passes that give holders gratuitous travel on almost local jitney services running in Gloucestershire (and the rest of England) at certain times.
Residents are eligible for these passes on the grounds of:
- Age - they need to have reached the pensionable age for a adult female irrespective of whether they are male person or female
- A qualifying disability - find out if yous are entitled
Frequently asked questions about concessionary passenger vehicle passes
If your question is not here you cannot find the information you need, please call the research line on 01452 426265
Libraries can assist with the renewal of Historic period Related Jitney Passes, replacement of lost or stolen bus passes (for both Disability and Age Related). Unfortunately at the present fourth dimension, Libraries cannot arrange new Historic period Related or new Disability Bus passes due to ICT issues. For help with new applications:
Please call 01452 426265 for advice.
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below to reveal the answers)
If an age-related pass holder wants to supervene upon a lost, damaged or destroyed omnibus pass in that location is a £5 replacement accuse. At a participating library who can accept both card and cash payments, and arrange for the new bus pass to be ordered and posted to the customer.
If a inability-related laissez passer holder wants a replacement coach pass there is a £v replacement charge. This can be done by visiting a participating library just.
If a bus laissez passer has been stolen and the customer provides the police law-breaking number there is no charge for a replacement pass. This can be done online or at a participating library.
The expiry date is shown on your laissez passer.
Your laissez passer volition be automatically renewed if you take used it within the terminal 13 months. Withal, if you accept only used your bus pass in London (where the Oyster organisation does not tape your journey) you will need to visit a local participating library who can suit a free renewal bus laissez passer for you.
If you accept moved since your last bus laissez passer was issued and nosotros have not been informed you will need to visit a participating library with proof of your current accost.
If you take not received your new coach pass this may be due to the following reasons:
- Y'all have non used the charabanc pass within the last 13 months
- You lot accept only used your autobus pass in London where the double-decker passes are non recorded on the Oyster ticket machine
- You have moved since your concluding bus pass was issued and not informed us. Note: the motorbus pass section is not notified of your change of address by District Council Council Tax departments or other Gloucestershire Canton Quango departments. If y'all have moved you will need to take testify of your current address to a participating library for staff to amend your details and arrange for a renewal pass.
If yous take not moved please visit a participating library to renew your bus or contact united states on 01452 426265.
If a motorcoach pass is no longer needed, or if someone has died, then the laissez passer should exist returned to the address on the back of the card, with a roofing letter explaining the reason why.
Y'all should take received all the data you need by at present. This might be a letter confirming your eligibility and request if you wish to renew. Alternatively (depending on the level of data nosotros hold well-nigh you), you might have received an application pack request you to reapply. If you have not received either a letter or full pack call usa directly abroad on 01452 426265.
Pass holders who are both disabled and of pensionable historic period but do not have "with companion" entitlement should take received a letter of the alphabet by now inviting them to renew their pass at a library. If you accept not received this alphabetic character, call us straightaway on 01452 426265.
Nigh young disabled (under 16) pass holders should have received a brusk form to return. The form will enquire for a new passport-sized photo, which will exist printed on their new bill of fare. All immature disabled pass holders must provide a new photo if they wish to renew. Under normal circumstances young disability-related pass holders will non be required to complete a new application pack unless nosotros have little or no bear witness.
No information technology is not possible to result an historic period-related bus pass "with companion" entitlement. To exist eligible for a disability-related bus pass with a companion, we need to see evidence of your qualifying disability.
"With companion" entitlement is specific to Gloucestershire and so may not be available elsewhere in England. Please bank check with the county council in the surface area yous plan to visit.
Under normal circumstances, you can travel free if you board the bus betwixt 9.30 am and 11 pm on Mondays to Fridays and whatsoever fourth dimension at weekends and banking company holidays. All the same, you may not be allowed to use your bus pass on night buses i.e. N94.
Costless travel before ix.30 am on infrequent services
Gloucestershire County Council offer the Statutory Scheme, as required by law, which is Mon to Fri 9:30 am to 11:00 pm* and all twenty-four hours Saturday, Dominicus and Banking concern Holidays ( only not on the late-night buses, after xi pm)
*In some rural areas where there are very limited bus services customers may exist able to use their pass on a passenger vehicle before 09:thirty am. The list of these services is on the GCC web site, under Ship.
Your bus pass is valid for use on all registered Bus services within England, then if you are visiting other places y'all should be able to use your pass. It is not valid in Wales* or Scotland. *A. Client who lives in Gloucestershire, simply virtually Welsh border can use their pass to get to well-nigh Welsh Towns Chepstow or Monmouth only not to travel on around Wales.
No, concessionary jitney passes are not accepted on the night Buses.
You may find that residents in areas exterior of Gloucestershire surface area can employ their bus pass at other times, eg: before 09:30 am for case, merely visitors cards will non exist accustomed until 09:30, which is the time laid downward that all regime must allow use.
Park and Ride Services and Airport Transport Services: it will be necessary to cheque with the Bus Operator or the Local potency for that area, prior to travel if they take concessionary bus passes, and if any charges apply. Concessionary Bus passes are accepted on Gloucestershire Park and Ride services, but only every bit a concession and a reduced bus fare will still utilise.
In London, you can use your menu on buses just not on the Underground Train services. If your bill of fare does not scan the driver should accept information technology providing that it's in date and the photograph is valid. If you have any bug using your card, it will exist necessary for you lot to contact the bus company directly. We would suggest you keep your bus ticket as it may have information on it such as the bus journeying, driver number, time etc which will help them investigate this thing for you.
No, your bus laissez passer cannot be used on National Express services.
GCC understand there was a discount being offered for some local train travel. Even so, GCC has not been involved in this. For further information contact: The National Rail enquiries telephone number is 08457 484950.
Y'all should continue to use your current pass, merely then cut information technology upward one time your new pass arrives.
The new pass should take no more 3 weeks to arrive later you have applied, just yous should apply as soon as possible because your electric current laissez passer will stop working on the expiry date shown on your card . In the unlikely event that your pass does non arrive, you should phone call 01452 426265 .
The new pass is costless. However, an historic period-related laissez passer holder volition need to pay for postage or for the cost of the phone call if they apply our telephone renewal service. Call costs are dependent on the service provider, and typically include a connection charge and an additional fourth dimension-based call rate. As a general rule, it is normally cheaper to call during the evenings and weekends. Calls from mobiles are probable to be considerably college than those from landlines. Calling from a country line will normally be cheaper than the cost of a 2nd form postage stamp.
Disability-related pass holders who are asked to reapply past completing a full application pack will also need to pay for postage stamp. The county council volition non reimburse you for any charges levied by medical specialists or advocates. However, we do recommend that 'recorded delivery' is used if valuable documents are being sent.
Please return the double-decker pass to the address on the dorsum of the menu with a note explaining the reason for render so we can update our records.
Historic period-related passes will be valid for five years.
Disability-related passes can be valid for 1 - 5 years. This will depend on whether an applicant'south disability is long or curt term and also the type of disability 'proof' that is provided. For example, if an applicant provides a blue badge number equally proof of entitlement, we will in most cases issue a bus pass that expires on the same date equally their blueish badge.
Nosotros apologise for any inconvenience that this situation may take caused you. Omnibus companies accept been informed that they should accept concessionary motorcoach passes that cannot exist read automatically provided that:
- The pass is valid for the journey being undertaken, for instance at the correct time of day
- It has Not expired and
- It is existence used by the person whose photograph and name appears on the pass.
If you have difficulties, delight report the matter immediately to the double-decker company on whose service you wanted to travel. Please provide them with equally much detail as possible nigh the journey you wished to make. This should include: -
- The day and date y'all experienced difficulties
- The bus service number,
- Where you caught it and at what fourth dimension, along with your destination.
Detect out which bus visitor you lot wish to annotate nigh on our bus operator contacts page.
There are several factors that could cause your new motorcoach pass not to piece of work other than a faulty card or a fault with the on-bus ticketing equipment.
The most probable reason is that the issue of new concessionary bus passes coincides with changes existence made nationally to the smart card operating system.
This state of affairs is not unique to Gloucestershire; all concessionary motorcoach passes have been issued as smart cards since 2008, just equipment to read the cards has only been installed and commissioned on buses operating inside Gloucestershire since 2012.
This authorization is under a duty to protect the public funds information technology administers and to this cease may use the information you provide in your application for the prevention and detection of fraud. It may too share this data with other bodies responsible for auditing or administering public funds for these purposes. For farther information see www.gloucestershire.gov.uk/fairprocessing
You will need to employ to your new local authority for a new pass. The way of applying may be dissimilar to the style you applied in Gloucestershire. As required under the Gloucestershire Terms and Conditions the Gloucestershire pass should be returned to GCC, return address is on the back of the pass.
Y'all will need to use to this potency for a new pass. Normally other local authorities crave customers to return their sometime bus passes pass to them, return accost is on the back of the pass.
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Source: https://www.gloucestershire.gov.uk/transport/apply-for-a-free-concessionary-bus-pass/frequently-asked-questions-about-concessionary-bus-passes/
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